Surgery centers balance clinical precision with operational efficiency. The stakes are high: every call impacts patient safety, scheduling, and revenue. FMCC provides trained agents who manage intake, pre-operative instructions, insurance verification, and post-operative follow-up with the professionalism of hospital access teams and the attentiveness of a boutique practice. We become your first line of communication, ensuring patients feel prepared and supported at every stage.

Our teams handle non-clinical education, pre-surgical checklist reminders, and coordination of required authorizations. We confirm eligibility, verify benefits, and guide patients through financial responsibility discussions so they arrive informed. After procedures, we manage discharge follow-ups, monitor recovery questions within defined protocols, and route urgent concerns to the right clinical staff.

Because we integrate directly with EMRs and scheduling platforms, there’s no disconnect for your staff or patients. We log every interaction for continuity and provide detailed reporting on call volumes, show rates, and patient satisfaction. Extended hours and bilingual coverage mean families get the answers they need even outside clinic schedules.

Partnering with FMCC reduces cancellations, streamlines authorizations, and improves patient readiness. The result: surgeons stay focused on outcomes while patients experience a seamless journey from scheduling to recovery.