Med spas operate at the intersection of wellness, beauty, and medicine. The pace is seasonal, the clientele is discerning, and every interaction is a chance to build loyalty. FMCC provides trained agents who manage consultations, memberships, and aftercare with the professionalism of a medical office and the hospitality of a luxury brand. We become your front line for scheduling, pre‑ and post‑treatment questions, and revenue‑driving follow‑ups.

Our teams are fluent in non‑clinical education for services such as laser hair removal, skin resurfacing, neurotoxins, fillers, and other aesthetic procedures. We confirm consultations, guide clients through intake forms, and ensure they know what to expect on the day of treatment. Afterward, we place check‑in calls, encourage reviews, and invite clients to book next steps in their regimen, boosting retention and lifetime value.

FMCC also supports memberships, gift cards, and seasonal package promotions. Agents track renewals, identify upsell opportunities, and handle payment questions without ever crossing into clinical advice. Because we work directly in platforms like Mindbody, Vagaro, and Boulevard, the experience is seamless for your staff and your clients.

With bilingual coverage and extended hours, your phone and chat are always covered. Partnering with FMCC reduces missed calls, increases booked consultations, and creates a consistent, white‑glove experience that keeps clients returning throughout the year.