Dermatology blends medical and cosmetic services, each with its own scheduling, authorization, and follow‑up needs. FMCC agents are cross‑trained to support both sides of the practice. We triage appointment requests, escalate urgent concerns appropriately, and coordinate referrals so patients move through care without friction.

Our teams book medical visits, procedures, and cosmetic consultations; manage insurance checks and pre‑approvals; and route refill requests to the right clinical staff. For cosmetic dermatology, we answer non‑clinical questions, manage package sales, and schedule series‑based treatments to maintain cadence. Every interaction is logged to your EMR or CRM for continuity.

We’re experienced with systems like Modernizing Medicine, NextGen, and eClinicalWorks, enabling us to work inside your environment from day one. After‑visit check‑ins, results reminders, and portal support help patients feel looked after while freeing clinicians and MAs to focus on care.

The result is a more predictable schedule, better patient communication, and higher conversion on elective services—all delivered with HIPAA‑level discretion and an emphasis on empathy.