FMCC’s AI Customer Service and Sales Agent functions as a virtual front‑line representative that is available 24/7. Using advanced natural language processing, the agent handles calls, chats, SMS, and email in English and Spanish, following your scripts and guardrails to provide accurate information, collect intake details, schedule appointments, and hand off complex issues to human staff.

Because it integrates with CRMs, EMRs, and case management platforms, the AI can look up records, update fields, and confirm bookings in real time. For sales‑driven environments like med spas and law firms, it also performs lead qualification, captures source data, and books consults directly to your calendar.

The experience feels natural: no awkward pauses, no robotic voice. We maintain brand‑appropriate phrasing and tone, and maintain complete transcripts and analytics for every interaction so you can track conversion and coach the human team with real examples.

The outcome is faster response times, fewer missed opportunities, and a consistent experience around the clock—at a fraction of the cost of expanding headcount.