Personal injury is won and lost on speed, empathy, and detail. FMCC ensures your firm never misses a call by providing 24/7 intake coverage with bilingual agents who know how to calm distressed callers and capture facts accurately. We follow your qualification criteria, ask the right follow‑ups, and route promising cases to the attorney on duty so you can respond first.

Beyond intake, our team coordinates medical appointments with partner providers, requests police reports and insurance details, and maintains organized files so attorneys can focus on advocacy. We log every touchpoint in platforms like Filevine, Litify, Needles, or SmartAdvocate, maintaining a clean record for audits and staff handoffs.

Clients expect updates. We provide proactive status calls and messages according to your cadence, answer routine questions, and escalate anything sensitive to the legal team—never giving legal advice. Clear, compassionate communication builds trust and reduces inbound call spikes that distract your lawyers.

With FMCC, PI firms convert more leads, protect after‑hours opportunities, and deliver a consistent client experience from first call to settlement. You get a responsive front line that operates to your standards, backed by compliance training and continuous QA.