Primary care and specialty clinics run on tight margins and tighter schedules. FMCC absorbs the administrative load so providers can do more medicine. Our agents manage multi‑provider calendars, chronic‑care follow‑ups, lab and imaging coordination, eligibility checks, record requests, and after‑hours triage according to your protocols.

Because we work directly in platforms such as Epic, Athenahealth, and Allscripts, there’s no awkward handoff and no “new system” to learn. We adopt your scripts, escalation paths, and service levels, then report back on volumes, response times, and patient satisfaction so you can see improvements in real numbers.

For growing groups, we bring standardized playbooks that keep every location consistent while allowing local flexibility. Bilingual support improves access for diverse communities, and extended hours keep the phones covered when the clinic is closed.

With FMCC as your operational extension, patients get timely answers, providers see fewer avoidable interruptions, and administrators finally regain control of the inbox and the schedule.