Dental practices juggle packed schedules, insurance complexities, and anxious patients who want clear answers fast. FMCC provides specialized support from agents trained in dental terminology, CDT codes, and the day‑to‑day workflows of modern practices. We handle intake, eligibility checks, appointment confirmations, billing inquiries, and post‑procedure follow‑ups—all with a calm, reassuring tone.

Our coordinators verify benefits in advance, obtain pre‑authorizations when required, and explain estimated out‑of‑pocket costs so patients arrive prepared. We integrate with Dentrix, Eaglesoft, Open Dental and similar systems to manage calendars, treatment plan follow‑ups, recall campaigns, and hygiene reactivation. The goal is simple: keep chairs full and the schedule running on time.

For practices with multiple locations, FMCC standardizes scripts and workflows so every office delivers a consistent experience. After‑hours and weekend coverage ensure urgent calls are triaged appropriately and that no prospective patient is lost to voicemail. Our reporting gives you visibility into call volumes, conversion, and show rates so you can coach the team and refine offers.

With FMCC, dental groups see fewer no‑shows, faster insurance processing, smoother billing conversations, and happier patients. We act as an extension of your front office—scalable, compliant, and relentlessly focused on service quality.